Best Buy To Let Mortgage Service.

Our aim and role as a leading Buy-to-Let Mortgage Broker, together with the continual drive and motivation of everyone here at Landlord Mortgages, is to provide a service ‘second to none’ for our clients. Our website has to date refrained from including testimonials and this has been a deliberate policy on our part for a number of reasons.

However, we have decided on this occasion to break with this policy and publish two valued landlord clients’ letters. One of the reasons we have taken this decision is because we think they actually explain the standard of service we aim to provide far better than we could ever do ourselves.

Assuring you of our best attention at all times,

Kind regards
Lee Grandin

Dear Sir

Re: Landlord Mortgages Ltd – Customer Care

I have now been dealing with Landlord Mortgages for approximately three years and wish to commend your company on the service it provides.

I am impressed with the way your company functions with meticulous efficiency and the pleasant mannerism displayed by your staff at all times. It is refreshing to know that your company appreciates the importance of customer service as much as I do.

In addition to the excellent service you provide, your staff ( as common practice) are very obliging and when any problems arise with a mortgage application they not only inform you of this promptly but they are there with a solution too. Incredible !

With my hectic daily schedule, it is difficult to obtain mortgage quotes as they are time consuming . Henceforth, it is reassuring to know that your are available in the evenings with late opening times on Monday/Tuesday and are also accessible on Saturday mornings.

When you say you are going to do something you do. You are so prompt at returning phonecalls and sending out quotations/correspondence. You even listen to your answering machine messages ! ! Most of my time (beyond 60%) is spent chasing up people because they have not returned my phonecalls or I still have not received something in the post. I am glad that this does not apply to you.

The text messaging service is a fantastic idea. I am informed that my mortgage quotation has been sent out and thus should be in my possession, I am informed when my mortgage application has been received by our (despite myself unnecessarily sending it by Special Postal Delivery) and I am kept up to date with mortgage offers.

The entire process from mortgage quotation to obtaining a mortgage offer runs like swiss clockwork and deadlines are met (usually with ample time to spare). Your staff are eager to ensure that each individuals circumstances and each mortgage application are dealt with on their own merits (e.g. with flexibility) and not solely en mass with rigidity. This is the personal approach with makes a person feel an individual and unique.

The majority of my dealings (of recent) have been with Danielle and Roger, once the mortgage application has been submitted . They are ambassadors to your company. They listen to the customers placed into their care and do not place obstacles in their path. They instill confidence into me and thus I do not need to worry about how my mortgage application is progressing because I know it is in the care of capable and efficient individuals who execute their duties exactly in accord with your Company’s mission statement.

My only complaint (if you dare to read on after having heard all these praises) is that I have not had the pleasure of meeting these wonderful people in person !

I hope you feel able to pass copies of this letter around the office for all your staff to read as:

1.) a source of feedback and in the knowledge that what they do serves a vital role in peoples business affairs and ultimately their personal lives.

2.) a personal thank you to each and everyone I have had the pleasure to converse with and who have offered me their assistance unreservedly.

Thank you in anticipation of your continuing assistance and cooperation and being a part of my success. It would not have been possible to prosper without you on my team.

Yours faithfully

AND

We just wanted to write to you to express our thanks for your help with the mortgage application on the above property. It has been much appreciated.

You have kept us informed at all stages of the process and you also helped us find an alternative product when we had difficulties with the rental calculation. You also very kindly helped us to complete a 2nd application form when it was required. Sadly we are finding that there are very few people you can rely on in business but this is not the case with yourself. When we submit an application to Landlord Mortgages then we know we can leave it in your capable hands!

Thanks again Stacey for making this part of the property purchasing process pain free! Until the next application…….

Best regards